Privacy Policy

Privacy Policy
The Payment Agreement Agent is committed to maintaining the privacy of your personal information. With respect to the collection, use and disclosure of personal information, the Payment Agreement Agent makes every effort to ensure compliance with applicable law, including, but not limited to, the Data Protection Act, 1998, the U.S. Privacy Act of 1974, the U.S. Paperwork Reduction Act of 1995, the US-EU Safe Harbor Privacy Principles and internal information quality guidelines. In connection with the payment administration process, you may be asked to provide certain information, including, but not limited to, name, postal address and telephone number. The information collected will be used solely for the purposes of the EverBank Independent Foreclosure Review Expedited Payment Agreement and the payment administration process.

The Payment Agreement Agent is committed to providing access to this process for individuals with a disability. To meet this commitment, we comply with the requirements of Section 508 of the US Rehabilitation Act and comparable laws. Section 508 requires that individuals with disabilities who are members of the public seeking information or services from us have access to and use of information and data that is comparable to that provided to the public who are not disabled, unless an undue burden would be imposed on us.

If you use assistive technology (such as a Braille display, a screen reader, TTY, etc.) and the format of any material on our web site interferes with your ability to access the information, please contact the Payment Agreement Agent by telephone, by email or by regular mail. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, and your contact information.

Sharing of Information
The information that you submit on this site or in connection with the EverBank Independent Foreclosure Review Expedited Payment Agreement will be available to EverBank. Where required to comply with the law, EverBank may be compelled to provide this information in response to a legal process.

Under the April 13, 2011 Consent Order with EverBank governing the Independent Foreclosure Review, EverBank is to use contact or personal information provided by the borrower in connection with the Independent Foreclosure Review only for purposes relating to the Independent Foreclosure Review process, including remediation efforts or other borrower communications.

If you would like EverBank’s internal records to include updated contact or personal information, then you must separately provide your new contact or personal information directly to EverBank.

The Payment Agreement Agent may use information obtained from publicly or commercially available sources to update borrower contact or personal information.

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Questions? You may contact EverBank directly at 1-800-669-7724.

Watch out for Scams
Beware of anyone who asks you to pay a fee for a foreclosure review service or to receive a payment related to the Independent Foreclosure Review.